Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for quick help with deposits, withdrawals, verification or site access. We offer email, 24/7 live chat and phone support to get you back to play. Provide your account ID when you reach out to speed up response. If you prefer, use live chat for immediate help or email for detailed enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email - please include your account ID) |
| General enquiries | [email protected] (response typically within 24 hours) |
| Affiliate enquiries | [email protected] (Mon-Fri, 09:00-18:00 ET) |
| Phone | +1 416 512 7384 |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00 ET. Available in English and French on request. |
Email Support
Email is our preferred contact method for detailed requests, account issues or when you need to send documents or explanations. Please email [email protected] with a clear subject line, your full name and current contact details, and attach any relevant files. Providing complete, up-to-date information helps us handle your request faster and avoids unnecessary delays.
Send us a message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account and payment questions are usually handled quickly, while complex cases such as thorough security checks, KYC reviews or detailed dispute investigations may require more time. We’ll keep you updated on progress and provide an estimated resolution timeframe based on the nature of your request.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or issues with the site, please share them, we read every message and use suggestions to improve features, promotions and support. Use the help form or contact our team; we carefully review feedback and make regular updates to improve the experience for Canadian players.