Responsible Gambling

At 7Spins we take player safety seriously and are committed to promoting controlled play. This page explains the measures we provide to help you stay in control, what signs to watch for, and where to find professional support in Canada. Our aim is to make information clear and practical so you can make informed choices about your play.

Player protection principles

We prioritise responsible gambling by offering practical tools, clear account controls and guidance to help prevent harm. We encourage all players to set limits, review their activity regularly and reach out for help if play becomes a concern. Our staff are trained to respond to requests related to safer play and account restrictions.

Activity-control tools

What you can do in your account

We provide a set of self-service controls designed to support safer play. These include options to set deposit limits, impose loss or wager limits, enable session reminders and apply account breaks. Controls are adjustable in your account settings and can be updated or removed subject to any cooling-off periods that may apply.

Deposit limits

Players can set daily, weekly and monthly deposit limits to manage spending. Limits are designed to be easy to change from your account, but changes may take effect after a short processing period to ensure they are used responsibly.

Loss limits and wager controls

Loss limits and wager caps allow you to limit how much you can lose or stake over a chosen period. These tools are intended to reduce financial risk and to help keep play within personal budgets.

Time limits and session reminders

Session reminders and voluntary time-outs help bring awareness to how long you play. You can choose to receive on-screen reminders after a set session length or take an account break to step away for a specified period.

Self-exclusion

If you feel you need a longer interruption, self-exclusion is available. Self-exclusion options range from temporary breaks to longer-term exclusions. During self-exclusion your account will be closed to play and promotional contacts will be suspended in accordance with our procedures.

Signs of problematic behaviour

Warning signs can include chasing losses, borrowing money to play, neglecting work or relationships, or increased secrecy about gambling. If you notice these patterns in yourself or someone you care about, consider using account controls and seeking support.

Practical tips for staying in control

Set a budget before you play, use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and check your account activity regularly. If you choose to take a break, use the self-exclusion or time-out tools available to you.

Professional help and support organisations

If you need additional support, contact your provincial helpline or recognised organisations such as ConnexOntario, Gamblers Anonymous or Gambling Therapy. These services offer confidential guidance and can connect you with local resources. If you would like to restrict or close your account, contact our support team at [email protected] for assistance.

We are committed to safer gambling and to providing clear options so you can play responsibly. If you have questions about the available tools, please reach out to our support team.